Shipping Information & Returns

Order Processing Time

• Orders placed before 2:00 PM AEST on a business day are dispatched the same day.
• Orders placed after 2:00 PM or on weekends and public holidays are dispatched the next business day.
• During sale periods or peak times, processing may take up to 3 business days.

Delivery Timeframes

Delivery timeframes below commence once your order has been dispatched.

• Standard Shipping — 1-3 business days Australia-wide. Free on all orders over $300.

Full Policies

• Shipping Policy — all delivery options, tracking, Authority to Leave and delivery requirements.
• Returns & Refunds — how to return or exchange an item and when refunds apply.

Questions about an existing order? Contact us at web@novatechdirect.store or call us on 0420 163 088, and have your order number ready.